Frequently Asked Questions
Everything you need to know about your Agapée experience.
What materials are used in Agapée jewelry?
Our pieces are crafted using high-quality sustainable materials. We primarily use 18k gold plating over a base of recycled brass or stainless steel, ensuring a luxurious finish that is both durable and skin-friendly.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders can take between 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.
Does the jewelry tarnish over time?
Our jewelry is designed to be water-resistant and long-lasting. To maintain its shine, we recommend avoiding direct contact with perfumes, lotions, and harsh chemicals.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in selected regions.
How can I track my order?
Once your order has been shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.